1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland. On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. There are 2 delivery options available for customer, Standard and Express courier. Standard Courier – is FREE for all local orders and it takes approximately 15 working days to reach you from the time of order. Express Courier – is available at an additional charge of $9.00 and it takes approximately 5 working days to reach you from the time of order. We use DHL / TNT or equivalent shipping carriers. To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances. International Deliveries For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status on DHL.com website
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. Contact us about customs declaration.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, processed by Iyzico, a PAYU global payment processor company. In some countries we accept American Express and PayPal. You can write us about paypal invoice. We do not accept payments via ATM or inter-bank transfers.
5. RETURNS EXCHANGES
We are authorized dealer of brands we sell, we supply right from producers. We have no problem accepting your return, refund requests. If you don’t like it ? If it doesn’t fit ? Please write us in 30 days after delivery, we will be happy to take it back and issue a full refund. Depends on the situation, buyer may need to provide photo image of fault, or ship the item back to us via registered air mail, ( buyer pays postal fee ) or if its a light damage we may offer discount, or any other options you may choice is welcome.
Last Update: July 20 2022