Common queries answered

Frequently asked Questions

We are located in Istanbul, Depending on your location and shipping options, European customers may receive in 3-7 days, MENA and Africa region may receive in 10-15 days. You may contact our whatsapp support 

We accept returns exchanges refunds. Unless we make a mistake, we expect you ship the product back to us at your cost. 

Please contact us on whatsapp or sms +905454563679

Dispatch time is usually 2-3 working days, WE will share a shipment tracking number and you will be able to track package location on shipment carriers website

feel free to contact us on whatsapp, we will forward to relevant team. also for bulk orders or business relations please write us email on [email protected]

It depends on status of shipping. If the package hasnt dispatched we may fix it other than that DHL, FEDEX rules apply. 

If DHL or FEDEX or UPS is operating in your country, the answer is YES

No, each item must be packed seperately.

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